Best for setup help: send a photo of your screen and we can see exactly where you are. Works from any phone, no account to create.
+212 601-832320
Best for billing questions, refunds and anything you want in writing. Include your username, never your password.
contact@waveiptv.ca
What we can help with
- Free trial: tell us your device and we will set up your 24-hour trial.
- Choosing a plan: how many screens you need, monthly or yearly, renewal or new account.
- Setup: step-by-step help on Fire TV, smart TVs, Apple TV, Android, boxes and computers.
- Problems: freezing, login errors, a missing channel or a blank TV guide.
- Billing: payment confirmation, renewals, upgrades and refund requests.
- Resellers: credit packs and panel questions.
Get a faster answer
Include your device, the app you are using and a photo of the screen or the exact error message. If it is about your account, add your username. We will never ask for your password, your bank login or a card number, and nobody from Wave will ever ask you to install remote-control software on your computer.
Before you message: the help centre has two-minute fixes for the eight most common problems. Many people are back watching before we would have replied.
Opening hours
We answer 9 a.m. to 10 p.m. Eastern, seven days a week. Messages sent overnight are answered first thing in the morning.
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