Refund policy

Last updated: 28 July 2026

Start with the trial

Before you pay anything, take the free 24-hour trial. It is the complete service — same channels, same library, same quality — and it is the fastest way to find out whether Wave works on your television over your connection.

Test it on a busy evening rather than a quiet afternoon. That is when networks are under load and when problems, if there are any, will show up.

What qualifies for a refund

Plan	Refundable	Window
3 months	Yes, in full	7 days from activation
6 months	Yes, in full	7 days from activation
1 year	Yes, in full	7 days from activation
1 month	No	—
Reseller credits	No	—

The window runs from the moment your credentials are issued, not from the moment you first use them. You do not need to give a reason.

What doesn't qualify

• One-month subscriptions. The trial covers the same purpose at no cost.
• Requests made after the 7-day window has closed.
• Reseller credit packs, once purchased. Credits do not expire, so they retain their value.
• Problems caused by your own connection or hardware — an internet service that cannot sustain the speeds described on the pricing page, a device that cannot run a player app, or a network we have no control over. We will help you diagnose these, but they are not grounds for a refund outside the window.
• A specific channel or event not being carried. Line-ups change. If a particular channel is essential to you, confirm it is available during your trial.
• Accounts suspended for breach of the terms of use, including credential sharing or redistribution.

How to request one

Message us on WhatsApp at +212 601-832320 or email contact@waveiptv.ca with:

1. The username on your subscription — never your password.
2. The date you received your credentials.
3. The payment method you used.

You don't need to explain yourself. If you'd like to tell us what went wrong we'll read it and it will help us, but it isn't a condition.

How long it takes

We aim to approve or query a request within one business day. Once approved, the money goes back by the same route it arrived:

• Interac e-Transfer: usually within [ NUMBER ] business days.
• Card: we process it immediately; your bank typically posts it in 5–10 business days, which is outside our control.

Your subscription is deactivated when the refund is issued.

What we'll try first — and what we won't do

If your request is about something not working, we will usually offer to fix it first, because most problems have a two-minute answer. What we will not do is use that as a way to run down the clock. Ask for a refund and the 7-day window pauses while we troubleshoot. If we can't resolve it, the refund proceeds.

Chargebacks

Please contact us before raising a dispute with your bank. A chargeback takes weeks, costs both sides fees, and results in the same outcome we would have given you in a day. Accounts subject to a chargeback are suspended pending resolution.

Reseller credits

Credit packs are not refundable once purchased. Credits do not expire, so unused credits keep their value indefinitely and can be spent whenever you like. If you are a reseller, your own customers' refunds are your responsibility and come out of your own margin — credits already spent on a created subscription are not returned to your balance.

Your statutory rights

Nothing in this policy limits rights you have under applicable Canadian consumer protection legislation, including provincial consumer protection acts. Where such a right conflicts with anything written here, the statutory right applies.

Changes to this policy

We may update this page. The version that applies to your subscription is the one published on the day you paid. The date at the top shows the current version.

Questions: contact@waveiptv.ca.