- Overview Digiwave IPTV aims for clear, fair policies. This document explains when refunds are granted, how to request one, and exceptions.
1-Month Subscription (Trial)
- 1-Month subscriptions are non-refundable. This plan is sold as a low-cost, one-month trial so customers can evaluate the service for the full month.
Refund Eligibility for Other Purchases
- Within 48 hours: New non-trial purchases may be eligible for a full refund if requested within 48 hours of purchase, provided the service has not been used for more than 10 minutes and you have not contacted support to attempt troubleshooting.
- Renewals: Subscription renewals are non-refundable unless required by law or at Digiwave IPTV’s discretion.
- Service outages: Partial (pro‑rata) refunds for verified extended outages may be issued if you notify support within 7 days of the outage.
Non-Refundable Situations Refunds will not be issued for:
- Change of mind after using the service beyond the limits above.
- Incompatibility with a device, geographic restrictions, or issues caused by third-party apps.
- Problems caused by your ISP, home network, or device configuration.
- Accounts suspended or terminated for Terms of Service violations, fraud, or abuse.
How to Request a Refund
- Email contact@waveiptv.ca within the applicable refund window.
- Include: account email, order/transaction ID, purchase date, and a short description of the problem or reason for the request.
- Allow up to 7 business days for review.
Refund Processing
- Approved refunds are returned to the original payment method within 7–14 business days (timing depends on your payment provider).
- If the original payment method is unavailable, Digiwave IPTV may offer store credit at its discretion.
Changes
- We may update this policy at any time. The effective date is shown below; continued use after changes means you accept the updated policy.
Contact: contact@waveiptv.ca Effective date: 09/25/2025